We are happy to accept a return-and-exchange within 7 days from the day we send the purchases out of our centre but for purchases in Singapore only. For us to consider your return, please send us an email on firstname.lastname@example.org with the receipt or proof of purchase, a photo of the item which you are considering to return and the reason of the return. We do not accept change of mind and will only allow a return-and-exchange on reasonable grounds.
This return-and-exchange policy, once approved, will allow you to exchange for another item of the same or higher value. In the event that your preferred item for the exchange is of a lower value, we are unable to refund the difference in cash. You may opt to buy another item and top up the difference.
To be eligible for a return-and-exchange policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging so that we can still sell it to our next customer in the same perfect condition which every customer of ours deserves.
Several types of goods are exempt from being returned. SALE/ Discounted items, goods of paper or textile nature or goods that may post hygiene concerns. For examples, mugs, food, skin care and beauty products, floor mats, towels, pillows, cushions, table mats, fabric coasters and etc cannot be returned for hygiene reasons.